MAKE THEM GO THE EXTRA MILE
When the you've been promised the earth and been let down - don't get angry. Suck it in. Because you'll get a lot more out of someone if you are calm, smile and say nothing. You'll get nothing if you have an argument. Things don't always go to plan. There's always factors out of our control and things we're completely unaware of that could jeopardise a venture we've set our heart on.
I've learned that as soon as there's a problem with a service or a facility, especially if premium money has been paid for it, it's a given that that there'll be something given out to compensate for what seems to be a shoddy delivery. It could damage their reputation, especially in this day and age with such fierce competition and feedback being posted on the internet. Not only will being decent when you want to shout at someone in frustration make everyone feel better, but often, the effort put in to appease a disgruntled customer can prove to be worth more to us in the end than what we originally aimed for in the first place as they go the extra mile to appease us.
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