Expectations

UNDER PROMISE - OVER DELIVER

Given a chance to do so, we all make up our minds about what we are going to like based on our expectations. 

And if we're primed with high expectations, we'll need to have them met or surpassed for us to truly like something and credit it with it's dues. Otherwise we are left with disappointment when the result fails to deliver.

Modesty

The key to a successful delivery, is to be a little modest in the offering and under-sell something or give a delivery time longer than is actually needed. This works well in a work situation. Supplying a client with something better than they were expecting to get and giving it to them early, means they will be really happy with the end result, even to the point of awarding more credit than the deed or product actually deserves. We just need to be careful with our planning in these situations to ensure the best of our efforts are rewarded, recognised and we're not 'busting a gut' to deliver something unappreciated or taken for the norm.